{"id":8987,"date":"2023-10-01T19:59:21","date_gmt":"2023-10-01T19:59:21","guid":{"rendered":"https:\/\/elcicgsi.ca\/?page_id=8987"},"modified":"2025-04-17T19:10:02","modified_gmt":"2025-04-17T19:10:02","slug":"about-delisting","status":"publish","type":"page","link":"https:\/\/elcicgsi.ca\/?page_id=8987","title":{"rendered":"About Delisting"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221;][image_with_animation image_url=&#8221;3904&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; animation_easing=&#8221;default&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221;][vc_column_text]<em>This article was originally published in the <a href=\"https:\/\/elcicgsi.ca\/?p=8483#manulife\">Summer 2023 Retirees&#8217; eNews<\/a>.<\/em><\/p>\n<p><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">Manulife routinely reviews service providers <\/span><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">in an effort to<\/span><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\"> protect the benefits plan \u2014 as well as members \u2014 from benefits abuse.<\/span><\/p>\n<p>Red flags are triggered for reviewers for several types of issues:<\/p>\n<ul>\n<li><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">problematic <strong>business practices<\/strong><\/span><\/li>\n<li><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">the submission of <strong>improper claims<\/strong><\/span><\/li>\n<li><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">potential <strong>abuse<\/strong> by a provider<\/span><\/li>\n<li><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\"><strong>disciplinary action<\/strong> taken by a regulatory body against a provider<\/span><\/li>\n<\/ul>\n<p><span class=\"NormalTextRun SCXW76628230 BCX8\" data-ccp-parastyle=\"No Spacing\">If the review detects concerns with a particular service provider, <strong>claims may no longer be processed or reimbursed<\/strong> for services from that provider. This is referred to as <strong>Delisting<\/strong>.<\/span><\/p>\n<p><span class=\"TextRun Highlight SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-parastyle=\"No Spacing\">It is important that members consult this list before engaging the services of providers. The business may still be operating but<strong> no longer eligible <\/strong>for claims reimbursement with Manulife.\u202f\u202f<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW34805714 BCX8\"><span class=\"SCXW34805714 BCX8\">\u00a0<\/span><br class=\"SCXW34805714 BCX8\" \/><\/span><span class=\"TextRun Highlight SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-parastyle=\"No Spacing\">\u202f<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW34805714 BCX8\"><span class=\"SCXW34805714 BCX8\">\u00a0<\/span><br class=\"SCXW34805714 BCX8\" \/><\/span><span class=\"TextRun Highlight SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-parastyle=\"No Spacing\">To find the current list, visit the Manulife Plan Member Site at manulife.ca. <a href=\"https:\/\/id.manulife.ca\/signin?goto=https%3A%2F%2Fpersonal.id.manulife.ca%3A443%2Fam%2Foauth2%2Fauthorize%3Fredirect_uri%3Dhttps%253A%252F%252Fgroupbenefits.manulife.ca%253A%252Fgb%252Fmember-portal%252Fpublic%252Fhandlelogin%26client_id%3Dgb.portal%2540customers.ciam%26response_type%3Dcode%26state%3DiXyBvKrUmz%26scope%3Dopenid%2520ciam%26ui_locales%3Den-CA%26code_challenge%3D3nK3Cy7ye5irSjWwH1wXYXQ2-_8oqyBZV22Z5RvzaUE%26code_challenge_method%3DS256%26claims%3D%257B%2522id_token%2522%253A%257B%2522ui_locales%2522%253A%257B%2522value%2522%253A%2522en-CA%2522%257D%257D%257D&amp;realm=\/customers&amp;locale=en-CA\">Sign in to your plan member secure site<\/a> and then go to a section <strong>in the\u202ffooter<\/strong> called Wellness Center.\u202f There you can view a list of providers not covered and find an approved health care provider.\u202f<\/span><\/span><\/p>\n<p><span class=\"LineBreakBlob BlobObject DragDrop SCXW34805714 BCX8\">Even without signing in, you can access the list of <a href=\"https:\/\/www.manulife.ca\/personal\/group-plans\/tools\/health-care-provider-lookup.html\">approved health care providers<\/a> within 50km of your postal code.<br class=\"SCXW34805714 BCX8\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW34805714 BCX8\"><span class=\"SCXW34805714 BCX8\">\u00a0<\/span><br class=\"SCXW34805714 BCX8\" \/><\/span><span class=\"TextRun Highlight SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-parastyle=\"No Spacing\">Manulife has offered this\u202f<\/span><\/span><a class=\"Hyperlink SCXW34805714 BCX8\" href=\"https:\/\/elcicgsi.ca\/wp-content\/uploads\/2021\/03\/scoop-on-delisting.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Highlight Underlined SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-charstyle=\"Hyperlink\">fact sheet<\/span><\/span><\/a><span class=\"TextRun Highlight SCXW34805714 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34805714 BCX8\" data-ccp-parastyle=\"No Spacing\">\u202fabout the \u201cScoop on Delisting.\u201d<\/span><\/span><span class=\"EOP SCXW34805714 BCX8\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; 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