For assistance by telephone:

please call 1-800-661-9193 and identify yourself as a member (or eligible dependent) of the ELCIC Group Benefits Plan.

For assistance on-line:

please visit the HumanaCare portal or find HumanaCare in your app store for download

create a login and password

the ACCESS CODE is humanacare

Wellness Plan

Member and Family Assistance Plan (MFAP)

Many people face personal problems and pressure in their daily lives. Sometimes these problems become too much to handle and will begin to affect personal happiness, family life, performance at work and physical and mental health. Problems can worsen with time and may become difficult to deal with individually. HumanaCare’s support and counselling can assist in finding ways to deal with these life challenges.

HumanaCare’s services are available through a host of mediums to meet the demands of busy lives, including in-person counselling, e-counselling and telephone counselling.

All support services are accessed voluntarily by an eligible member and their families and are strictly confidential. This means that HumanaCare will not disclose any information about members to anyone without consent and authorization (except in case of medical emergency or legal requirement mandating disclosure, or unless you pose a clear danger to yourself or others).

HumanaCare can assist in the following areas:
  • relationship and couples
  • family and parenting
  • stress
  • anxiety
  • depression
  • substance use
  • legal and financial
  • grief and bereavement
  • career coaching
  • behavioural management
  • diet and nutrition
  • work-related stress
  • bullying and harassment
  • crisis and trauma
  • healthcare navigation and support

For more information about the plan, please also read HumanaCare’s Member Family Assistance Program Brochure