LifeWorks Crisis Support Line

While the EFAP help line is open for eligible employees and covered family members, LifeWorks has also opened up a Crisis Support Line for anyone in the community, who may not otherwise have access to an EFAP program and is in need of emotional support in relation to these events. This crisis line may be accessed by plan members eligible for EAP, as well as anyone in the community not eligible for EAP. The Crisis Support Line is open 24/7 and can be reached at: 1-844-751-2133.

By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to anyone and everyone. 

Please note: employees and their dependants should call their toll free EAP line as this line will offer a more robust suite of services. The crisis support line is only for individuals who are not EAP eligible. It will offer immediate support to those in need urgently and will provide guidance to community resources to assist those individuals with knowing where to turn for additional support.

Additional Resources

Here are some additional resources that LifeWorks has made available:

Wellness Plan

Employee and Family Assistance Plan (EFAP)

Many things can affect our ability to happily function to our maximum potential, both on the job and at home. Sometimes it is helpful to have someplace to turn for an objective point-of-view about emotional issues, family matters, workplace concerns or other personal problems, whether they are big or small. That is what the Employee and Family Assistance Plan (EFAP) is all about.

EFAP services are provided through an external, independent company whose staff consists of experienced professionals, including psychologists, social workers and addictions counsellors. Christian counsellors are available on request.

Our Employee and Family Assistance Plan (EFAP) provider, Morneau Shepell, recently rebranded to change their name to LifeWorks. The support they provide to our plan members hasn’t changed and includes professional counselling and work-life services.

For a listing of EFAP services, please see the tabs below, or download the LifeWorks Summary of Services.


For telephone access to counselling and advisory services:

Please call 1-844-880-9142 and identify yourself as an employee (or family member of an employee) of the ELCIC.

You cannot contact a counsellor directly. You must call the number and you will be assigned an approved professional with the expertise specific to your concerns. For more serious concerns you will be referred to a professional in your community for a confidential personal consultation.

For E-Counselling or access to helpful information:

To access counselling services log on to the Members Only website.
To access the wellness resources log on to the  WorkHealthLife website.

Access EFAP Support

Plan Members have 24-hour, 7-days-a-week toll-free confidential telephone access via the Care Access Centre to EFAP for crisis counselling, risk assessment and matching to appropriate service(s). Their Intake Specialists are fully bilingual in English and French.

To access support from LifeWorks, your EFAP provider, you may visit their website or call their Care Access Centre for support at 1-844-880-9142.

All Health Modules with Manulife also include counselling services under the professional services benefit. For a list eligible professionals and your module maximums please go the the Extended Health & Vision Benefits Coverage. 

Counsellor Network of 3000 counsellors with masters-level training and 5-10 years of EFAP specific experience. Available in 147 languages and global capabilities. Counselling Services are ideal for short-term and goal-oriented outcomes.

A range of 7 counselling modalities to accommodate any client:
  • Face-to-Face
  • Telephonic
  • E-Counselling
  • Text-based Resource Packages
  • Video-Counseling
  • First Chat
  • Online Group Counselling
  • Stress
  • Depression
  • Anxiety
  • Suicidal Risk
  • Self Esteem
  • Anger Issues
  • Life Stages
  • Post Trauma support
  • Abuse
  • General Relationship
  • Relationship Breakdown
  • Separation/Divorce
  • Intimacy Issues
  • Communication/Conflict Resolution
  • Family Planning
Addiction Related
  • Alcohol
  • Drugs
  • Other’s Addictions
  • Smoking
  • Gambling
  • Parenting
  • Child Behaviour
  • Adolescent Behaviour
  • Blended Family
  • Communication
  • Elder Related
  • Extended Family Relations
  • Workplace Stress
  • Work Relationships / Conflict
  • Career (Planning, Resiliency & Retirement Planning)
  • Workplace Violence / Harassment
  • Work Performance

Timely professional assistance and support to help individuals manage all of life’s complexities – be it issues with work, health or life.

Work Life Services are provided through telephonic consultations with our professionals. Initial sessions may involve an assessment and education component and can include goal definition and action planning. Follow-up sessions ensure you are on track to achieving your goals.

Access the full suite of Work Life Services to help you resolve work, health and life concerns through your EFAP. For immediate assistance, contact us at 1.844.880.9142 or visit For more information on Work Life Services, download this information sheet.

A range of support modalities to accommodate any client:
  • In-Person Consultation
  • Telephonic Consultation
  • Expertly-developed online programs
  • Text-based Resource Packages
Legal Support Services
  • Civil Litigation
  • Criminal Law
  • Landlord-Tenant
  • Property Law
  • Real Estate
  • Will/Estate
  • Child Custody
  • Child Support
  • Separation/Divorce
  • Family Support Services
Planning a Family
  • Adoption
  • Daycare
  • Expectant and New Parents
  • Home Support Services
  • Parenting Resources and Info
  • Special Needs
  • Compassionate Care and Bereavement
  • Eldercare Resources and Information
  • Community Programs
  • Residential Care Options
Naturopathic Services
  • Physiology
  • Diet
  • Lifestyle
  • Mental/Emotional Well Being
Financial Support Services
  • Bankruptcy
  • Debt / Credit
  • Divorce
  • Estate
  • Insurance
  • Investment Planning
  • Real Estate/Mortgage
  • Retirement
  • Taxes
  • Employment Transition
Nutrition Support Services
  • Disease State Management
  • General Healthy Eating
  • Weight Gain/Loss
  • Healthy Eating on the Go
  • Accommodating Shift Work
  • Regulating Diabetes
  • Preventing Heart Disease
Health Coaching
  • Condition Management
  • Risk Reduction
  • Weight Management
  • Healthy Eating
  • Responsible Alcohol Use
  • Stress Management
Online Access provides users with secure and confidential access to a range of EFAP support services
  • First Chat is confidential online chat consultative service with a trained counsellor for immediate support
  • My EAP Mobile Device Application (for Apple, Android and Blackberry devices) Client Resource Website featuring 700+ health/wellness articles,
  • E-Newsletters
  • Mental Health Microsites


24-hour, 7-days-a-week toll-free confidential telephone access via the Care Access Centre to EFAP for crisis counselling, risk assessment and matching to appropriate service(s). Our Intake Specialists are fully bilingual in English and French. 1.844.880.9142

24-hour, 7-days-a-week secure and confidential access to a range of EFAP support services via with Online Access. Service fully bilingual in English and French.

24-hour, 7-days-a-week direct access via the Internet to Online Programs, E-Counselling and First Chat. Trained counsellors fully bilingual in English and French.