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Accessing Kii

Activate your free account:

  1. Visit www.kiihealth.ca on any web browser (computer, tablet or smartphone)
  2. Enter: ELC0724
  3. Complete your profile and create a password
  4. Click the link in the email confirmation, and you’re done!

OR call 1-866-814-0018, 24 hours a day, 7 days a week.

Here is a brochure with more information about the available services and a membership card you can print out and add to your wallet.

Wellness Plan

Welcome to Kii!

ELCIC Group Services Inc., as your plan sponsor, has invested in Kii, a Health & Wellness Program, to provide you and your dependents with the support you need, when you need it.

Kii is here to empower you throughout your lifelong journey to healthier living.

As a member of the ELCIC Group Benefits Plan, you and your dependents have access to:

Member and Family Assistance Plan (MFAP)

Many people face personal problems and pressure in their daily lives. Sometimes these problems become too much to handle and will begin to affect personal happiness, family life, performance at work and physical and mental health. Problems can worsen with time and may become difficult to deal with individually. Kii (formerly HumanaCare)’s support and counselling can assist in finding ways to deal with these life challenges.

Kii’s services are available through a host of mediums to meet the demands of busy lives, including in-person counselling, e-counselling and telephone counselling.

All support services are accessed voluntarily by an eligible member and their families and are strictly confidential. This means that Kii will not disclose any information about members to anyone without consent and authorization (except in case of medical emergency or legal requirement mandating disclosure, or unless you pose a clear danger to yourself or others).

Kii can assist in the following areas:
  • relationship and couples
  • family and parenting
  • stress
  • anxiety
  • depression
  • substance use
  • legal and financial
  • grief and bereavement
  • career coaching
  • behavioural management
  • diet and nutrition
  • work-related stress
  • bullying and harassment
  • crisis and trauma
  • healthcare navigation and support

Therapist Assisted Internet Cognitive Behavioural Therapy (TAiCBT)

Evidence-based program to treat depression, anxiety, sleep trouble, stress and much more

Our Member & Family Assistance Plan (MFAP), provided by CloudMD, has expanded its services to include access to online therapists who provide cognitive behavioural training (CBT). As of July 1, 2024, CBT is available to Plan Members and their eligible dependents.

The service is online and asynchronous; it should be especially helpful for those who do not enjoy in-person counselling sessions or who find appointment scheduling difficult.

CloudMD has provided the following information regarding this service:

Cognitive Behavioural Therapy (CBT) is a problem-focused and goal-oriented form of therapy. It looks at how the way we think about things can affect our feelings and behaviours. CBT helps us learn how to change negative cycles of thoughts and behaviours so we can function better in order to improve our quality of life. Rigorous clinical trials have proven CBT’s effectiveness over a number of decades.

CloudMD has one of the most-tested TAiCBT programs in Canada, with over 60,000 individuals treated.

TAiCBT stands for Therapist-Assisted Internet-Based Cognitive Behavioural Therapy. MindBeacon’s guided iCBT through Kii is delivered digitally through the internet, where an individual can be supported at their own pace and on their own schedule, with a dedicated therapist guiding them throughout.

TAiCBT offers employees a combination of highly personalized online content (audio/video, readings, workbooks, exercises) and direct one-to-one therapy with a Masters-level counselor – most of which is done through asynchronous messaging.

The robust library of protocols have all been developed by clinical experts to help our plan members develop the skills they need to thrive.

More Information

  • Access up to 12 weeks of support with a dedicated licensed therapist.
  • Your therapist guides you through a CBT program of readings and exercises to help you improve your resilience and face life’s challenges.
  • Therapy is available on your own time, whenever it’s convenient
  • Confidential and secure digital experience